Fern's Garden Shipping: We ship via UPS ground or USPS to all U.S. addresses, including Alaska and Hawaii. All orders of $25 or more to the same address include free shipping. We charge $7.00 to ship orders under $25.
We ship out every Monday- Friday, excluding national holidays. Due to COVID-19 there might be shipping delays that are out of our control. Our processing time for orders to be shipped out are approximately 3-5 business days.
Please call us at 1-800-759-0871 to ask about freight charges on orders that need to be shipped by air or out of the country.
Fern's Garden Guarantee: We take pride in knowing that you are completely satisfied with your Fern's Garden purchase or gift. If you find that you are not satisfied for any reason, you are welcome to return your purchase for a full refund or credit (please note that shipping and handling charges can only be refunded if the return is due to our error).
Fern's Garden Return Policy: If you need to return or exchange an item, please send it to us within 15 days of purchase. Please make sure the product is in like-new condition with original packing materials. For faster service, write "fernsgarden.com RETURN" on the outside of the package. For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS, Fedex or USPS insured. Please be sure to keep your shipping receipt. We cannot guarantee refunds for returns sent via a non-trackable method.